P3知識點：外包業(yè)務的利與弊

Advantages of Outsourcing

Management effort can be focused on running a profitable and effective business; distractions from departments not perceived as central to the delivery of the organisation's product are reduced.

業(yè)務外包能夠使企業(yè)專注核心業(yè)務。企業(yè)實施業(yè)務外包，可以將非核心業(yè)務轉移出去，借助外部資源的優(yōu)勢來彌補和改善自己的弱勢，從而把主要精力放在企業(yè)的核心業(yè)務上。根據(jù)自身特點，專門從事某一領域，某一專門業(yè)務，從而形成自己的核心競爭力。

The service provided will be based on specific costs agreed within a contract. There will be greater certainty over running or development costs for the period of the contract. Business units will be able to budget more accurately.

業(yè)務外包能夠使企業(yè)更精準的預算。提供的服務將基于特定成本合同內(nèi)的約定。在運行或開發(fā)成本的合同中，將會有更大的確定性。

The organisation's planning and risk management is more assured as the service provider must deal with unforeseen changes or difficulties in maintaining its contractual obligations (e.g. staff shortages, failure of equipment, need for new equipment). The contract will provide for the timing and level of service to be given, with failures met by penalty.

業(yè)務外包能夠使組織規(guī)劃和風險管理更有保證。在維護其合同義務的前提下，服務提供者必須應對不可預見的變化或困難（如人員短缺、設備故障等）。

Potential for some services to become a variable cost (i.e. on a "pay-as-you-go" basis). The company pays for services based on time increment usage rather than a flat, monthly or annual fee.

業(yè)務外包能夠使?jié)撛诘囊恍┓粘蔀榭勺兂杀?。公司的支付是基于時間增量的使用，即按需收費，即付即用。

Through economies of scale, essential activities can be undertaken by the service provider (e.g. research and development, training in new skills, update training and implementation of emerging technologies). Such costs can be spread across all the provider's clients thus enabling the latest technologies and skills to always be available to clients.

通過規(guī)模經(jīng)濟，必要的活動可以由服務商承擔。如研發(fā)、培訓新技能，更新新技術等。

Disadvantages of Outsourcing

A key resource (i.e. information delivery) may be too critical to be controlled by a third party.

一個關鍵資源（如信息交付）可能過于被第三方所控制。

Key technologies, sensitive processes and core information are not directly controlled or secured by the company. Sensitive information may be "leaked" to competitors.

關鍵技術，敏感的流程和核心信息不直接由本公司所控制?？赡艹霈F(xiàn)信息泄露的風險。

The company will lose knowledge of the operational technologies and processes. Over time it will become increasingly expensive to bring such knowledge back in-house.

公司將失去對外包技術或業(yè)務的相關知識和能力。

Customers and suppliers have different objectives. The customer wants quality at a low price; the supplier wants to meet the customer's needs but at a higher price. The supplier also wants to control its costs and may thus reduce the quality of its deliverable.

客戶和供應商的目標不同。顧客希望物美價廉，供應商希望在滿足顧客需求的同時提高價格。供應商還希望控制其成本，從而降低產(chǎn)品的質量。

Outsourcing may be seen as an easy solution to a problem. If management, however, is utilising outsourced staff because it cannot control in-house resources, the external resource is likely not to be managed correctly. With outsourcing the project still must be managed and controlled by the organisation.

外包業(yè)務可能會增加企業(yè)責任外移。由于在外包經(jīng)營中缺乏對業(yè)務的監(jiān)控，增大了企業(yè)責任外移的可能性，導致質量監(jiān)控和管理難度加大。